Flora Return/Refund Policies

Flowers are perishable and we will only accept returns under the following conditions.

All flower complaints must be made within 24hours upon receipt/delivery. Please email us with a photo of the arrangement and the issue (info@florachicago.com). If your flowers were damaged during shipping we will replace them and will deliver you a new arrangement. We ask that you give us the damaged flower arrangement back.

• We do not issue refunds on flowers, instead we offer store credit.
• All of our arrangements include flower instructions and flower food. It is the responsibility of the recipient to maintain the life of the flowers.
• If you are ordering a specific arrangement on our website please keep in mind flowers are seasonal and substitutions may apply. If you would like to order specific flowers, please call us at 773-929-2835 to place an order.
• We do not take photos of the arrangements for pre approval prior to delivery.
• All of our deliveries go out in the afternoon and flowers will be delivered between 2:30-5pm, if you have specific delivery instructions please give us a call or email us. We will do our best to accommodate your request but cannot guarantee that we will be able to do it. It depends on the availability of our driver.
• Please make sure the recipient is available to receive the flower delivery to the provided delivery address. We do not call the recipient ahead of time as we do not want to ruin the surprise.
• Flowers can not be replaced because you don't like them. If they are not what you ordered, please call us to discuss. We pride ourselves on sending out beautiful, quality arrangements and make no exceptions to this. If you just don't like them, we can assure you, the recipient will be delighted by them, because they are a gift from you.